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Welcome to Delivering an Excellent Service for Disabled Customers

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As an individual or team manager who works in a customer-facing environment, you will be aware of the importance of providing excellent customer service. This eLearning resource is designed to assist you and your staff in tailoring your skills for disabled customers.

The training explores inclusive customer service, perceptions of disability, effective communication, legislation and much more to ensure you can play your part in creating a welcoming environment for disabled people.

This course has been created by the Inclusive Fitness Initiative (IFI), managed by the English Federation of Disability Sport, who lead the way in supporting accessible physical activity and in increasing participation amongst disabled people.

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